How fast is this service ?
What about E-mail ?
What are the minimum PC requirements ?
Will this work on a Macintosh or Linux based
Are you going to install software on my
Are you going to install hardware in my
Can I use more than 1 computer at a time with
this service ?
What does the standard installation include ?
How much does the installation cost ?
How long can the cable be ?
How big is the wireless outdoor unit ?
Do you charge sales tax ?
Who owns the equipment ?
Are there download limits ?
What are some of the advantages of the
CnyWireless service ?
Will rain or fog affect the signal ?
How does CnyWireless compare to 2-way
You keep saying wireless, what is
Can I use a VPN connection ?
Does this require line of sight ?
Does VOIP work?
If your question is not answered here please
feel free to contact us.
How fast is this service ?
A: Really, Really, Very Fast. Download speeds
top out in excess of 1.5 Mbps,
Speeds up to 5.5MB are available.
Q: What about E-mail ?
A: Up to 2 accounts for residential service. Your new E-mail address will
be: “Your Choice”@cnywireless.com. Additional
accounts are available for a small fee.
Q: What are the minimum PC requirements ?
A: Any computer with an Ethernet card should
work. (The Ethernet port looks like a large
phone jack). Most computers already have one. We
can assist you in the selection and installation
of an Ethernet card if you need one.
Q: Will this work on a Macintosh or Linux
based computer ?
A: Yes. Our service will work with any modern
Q: Are you going to install software on my
Q: Are you going to install hardware in my
A: No. Not unless you need assistance
installing an Ethernet card.
Q: Can I use more than 1 computer at a time
with this service ?
A: Yes you can. In most cases a router is
required. CnyWireless can assist you with your
router's configuration. A switch or hub may not
be adequate for sharing a connection. Please ask
us for details.
Q: What does the standard installation
A: Everything! (If a signal is available at
the height of your roof or lower and your
computer meets the minimum requirements). The
installation includes a wireless outdoor unit,
mounting hardware, and the necessary cables.
Cable lengths in excess of 50 feet will require
an additional charge of 25 cents per foot.
Q: How much does the installation cost ?
A: $199. This cost is for the installation
and a one time equipment rental fee. If your
wireless outdoor unit fails for any reason other
than abuse, we will replace it at no cost to
Q: How long can the cable be ?
A: 328 feet (100 Meters). There are special
methods that we can use to go further, but this
is very rare.
Q: How big is the wireless outdoor unit ?
A: We use several different types. It varies
depending on how far you are from the tower and
what tower you will be connecting to. Most are
attractive units about the size of a piece of
paper and only a couple of inches thick.
Q: Do you charge sales tax ?
A: Yes for installation. No for residential
monthly service. Yes for business monthly
Q: Who owns the equipment ?
A: The equipment remains the property of
CnyWireless. If you wish to cancel your
service, the equipment will be removed from your
home at no cost to you.
Q: Are there download limits ?
A: Yes. 40GB per
month for all plans except $99 level which is
Q: What are some of the advantages of the
CnyWireless service ?
A: No waiting to dial up - this is an always
on connection. Our connection speeds are very
fast. We provide excellent customer service.
Q: Will rain or fog affect the signal ?
A: No. We will not perform installations with
a marginal signal level.
Q: How does CnyWireless compare to 2-way
A: We are much faster and much less
expensive. You can “game”. You can VPN. No
download limits. Not affected by weather.
Q: You keep saying wireless, what is
A: A wireless signal gets the internet to the
wireless outdoor unit located at your home. A
small cable carries the internet from this unit
in to your computer or router.
Q: Can I use a VPN connection ?
A: Yes. If you are connecting “out”. In order
to connect “in”, you will need a special IP
address (public), which requires an additional
fee (business account). This is rarely needed to
connect to a company's server. In some cases we
will have to remove any firewall protection that
we are providing for you. Please note: VPN's do work on our network but are not guaranteed to work. We will make our best effort to accommodate your needs.
Q: Does this require line of sight ?
A: Not always. Only a free site survey can
tell for sure. If you can see one of our towers,
you are guaranteed the best possible connection.
To look for one of our towers, please call us
and we can tell you exactly what direction to
look. We often
find a signal in one small area of a customer's
yard and nowhere else. Unfortunately, we can't
do all of our site surveys after dark, so your
assistance is needed.
VOIP work ?
A: Not always. Please note:
VOIP does work on our network but is not guaranteed to work. We will make our best effort to accommodate your needs.